United States launch document
Seam Data Lab Privacy Notice
Version us-2026-08-25 · Effective August 25, 2026
This notice explains how Seam Data Lab handles account, client, property, product-usage, billing, and support data across Journey, Journey Realtor + CRM, Signals, and Journey Partner, how long each kind of record is kept, and how to close a Journey account.
Who we are and what this covers
Seam Data Lab operates four surfaces of one hosted service: Journey, the customer app for buyers, sellers, and homeowners; Journey Realtor + CRM, the realtor console; Signals, the leads platform inside that console; and Journey Partner, the app for inspectors, lenders, and other service providers. The iOS and Android apps named Journey, Journey Realtor, and Journey Partner are shells over that same service and the same records. Installing an app does not create a separate copy of your information, and deleting an app does not delete your account. This notice applies to all four surfaces and to customers throughout the United States.
Data we process
We process account and workspace details, contacts and clients supplied by authorized users, public and licensed property data, product activity needed to operate and secure the service, billing identifiers received from Stripe, support communications, identity-provider identifiers, and app device registrations for the native shells (device name, platform, and a hashed sign-in credential used to keep you signed in and to send notifications you enabled). Payment card numbers remain with Stripe. Product analytics are aggregate daily counters that contain no user, session, URL, or IP.
Why we process it
We use data to provide Journey, Journey Realtor + CRM, Signals, and Journey Partner features; secure accounts and devices; fulfill subscriptions; send requested service and billing communications; support customers; honor suppression, do-not-contact, and privacy requests; and maintain aggregate product metrics. We do not sell personal data. Text-message outreach additionally requires a recorded consent or established-business-relationship basis before a number may be called or texted, and any opt-out overrides it.
How long we keep it
Retention runs on four configured windows plus one permanent class. Raw fetched source payloads are kept 30 days from fetch. Normalized records derived from them are kept 365 days from the observation date. Signals are kept 24 months after they close, are dismissed, or expire; an open Signal is never expired by the clock. Operational activity history, meaning run, handoff, and audit records, is kept 24 months. Suppression and do-not-contact records are kept indefinitely and are never selected by retention or by any deletion job, because deleting a suppression record is what would let a person who asked not to be contacted be contacted again. Financial, billing, and outcome records are kept for the periods contract and law require. An operator may shorten a configured window but can never shorten or disable suppression retention.
Deleting your Journey account
You can delete your Journey account yourself: open Account settings in the app or on the web, choose Delete account, and confirm with your password. A public description of the same route is published at /legal/account-deletion. Deletion takes effect immediately: the account is deactivated, saved sign-ins on every device are revoked, outstanding password-reset links stop working, and your email address and phone number are recorded as suppressed so they cannot be contacted again. A short grace window then runs before erasure becomes irreversible, so a mistaken tap can still be reversed by us during that window. When the window closes, erasure removes the contact details and the account-only records you created: your saved profile, goals and plan answers, checklist, saved and goal homes and their feedback, property preferences, home-value entries, device registrations, and reset tokens, and it clears the contact fields on any matching outbound person record. What survives is deliberately narrow: your suppression record, which is permanent; the transaction, household, message, and outcome records your real estate professional or a service provider holds about work they performed, which are their business records and their retention obligation, not ours to destroy on your behalf; and financial and billing history required by law. Records held by your real estate professional or brokerage should be raised with them directly.
Suppression and do-not-contact controls
Anyone, with or without an account, can ask to be suppressed and to have first-party contact data erased through the public form at /privacy/data-opt-out or by writing to [email protected]. A request is matched by email address, phone number, or a direct person reference; a name on its own is recorded but is deliberately not matched, so an unrelated person who shares a name is not suppressed. Marketing email carries an unsubscribe link, and replying STOP to a text message stops texts to that number. Every suppression signal, whatever route it arrives by, is resolved by one decision point in which the most restrictive applicable state wins: a later consent never overrides an earlier opt-out.
Sharing and processors
Data is shared only with the service providers we use to run the service, with the authorized workspace members and configured integrations of the workspace you belong to, or as required by law. The processor categories are: payment processing, which is Stripe; hosting and infrastructure; email delivery; text-message delivery; network protection and abuse prevention; error and performance monitoring; and, where a brokerage configures one, its own identity provider. The current provider list for each category is available from [email protected] on request. Material changes will be communicated through account or service notices.
State privacy rights
Several states give residents rights over covered personal data, including access, correction, deletion, a portable copy, and the ability to opt out of covered targeted advertising, sale, or qualifying profiling. Where your state grants those rights, we honor them regardless of where you live, and we do not discriminate for exercising them. Virginia residents exercise them under the Virginia Consumer Data Protection Act, including its appeal route. Requests and appeals can be submitted through the Data Opt-Out page or [email protected], and we respond within the timelines your state requires.
Sensitive data and property estimates
Precise financial inputs and private homeowner documents are access-restricted. Do not enter sensitive personal data unless the workflow requests it and you are authorized. Home value and equity figures are estimates with source and freshness context, not appraisals.
Contact
Privacy: [email protected]. Security: [email protected]. Identity provider coordination: [email protected]. Account deletion: /legal/account-deletion, or Account settings inside any Seam Data Lab app.